By KRISTA GIFFORD
Published: December 20, 2007
NOW THAT YOU'VE PURCHASED a SocketCare service package for your SoMo 650, Cordless Hand Scanner Series 7 and/or Cordless Ring Scanner Series 9, you might be wondering what you’ll need in order to exercise your service options. Here are some things you’ll want to know before you contact us for a service request:
Have your Socket Mobile product information ready when you call or email us. This includes product numbers and models as well as your SocketCare certificate information.
Know details about how you’re using your Socket Mobile products including what applications and other third party products you’re using in your deployment, the user environment and the specific problems you’re having. The more details you can provide, the quicker we’ll be able to diagnose your problem and get you back up and running.
Make sure that you’ve completed the online registration process for your SocketCare covered product. This must be done prior to contacting us, as it’s an essential element to activating your extended coverage options. You can register products online at: http://www.socketmobile.com/support/support/new/
If you have questions about SocketCare, visit our web site at http://www.socketmobile.com/support/socketcare/ where you can find links to Frequently Asked Questions, Terms and Conditions, and a list of authorized SocketCare resellers.