By KRISTA ROGERS
Published: April 2009
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With nearly 175,000 staff that handle more than 80 million letters and packages every day, Royal Mail is one of the world’s largest international carriers, delivering parcels destined for more than 240 countries.
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"Implementing innovative
technologies such as the
Socket Cordless Ring Scanner
is a key component to
modernizing our operations
and building on our success in
exceeding customer
expectations throughout
their parcel delivery
experience." — Steve Jenkins Sr. Procurement Manager Royal Mail |
“Royal Mail is committed to providing our customers with the high quality of service that they deserve,” said Steve Jenkins, senior procurement manager of Royal Mail. “Implementing innovative technologies such as the Socket Cordless Ring Scanner is a key component to modernizing our operations and building on our success in exceeding customer expectations throughout their parcel delivery experience.”
The Socket Bluetooth® Cordless Ring Scanner™ (CRS) is currently being used by Royal Mail to gain near real-time visibility into the location of tracked items, including those sent using the Special Delivery service, at every step of the delivery process. The solution is being used in conjunction with Bluetooth-enabled mobile computers with hardware and support being provided by Barcode Warehouse in the United Kingdom.
“The investments we make in new technology today will result in reduced operating costs and increased productivity,” said Jenkins.
Another aspect of implementing the Bluetooth CRS is the improvement in customer service. Because Royal Mail employees have access to accurate information in real-time and they’re well-informed, they are better able to respond to customer inquiries regarding the status of their shipments.
Not only do customers benefit from the new technology, employees receive a number of benefits as well. The Bluetooth CRS is ergonomically designed for maximum comfort during extended periods of use, and it supports natural body movements to minimize stress or strain on the hands and wrists. Since the scanner is wearable, employees regain the use of both hands, allowing them to handle packages quickly without the burden of having to constantly pick-up and put-down equipment.