Socket Mobile Privacy Statement

Socket Mobile and its subsidiaries respect your privacy and are committed to protecting it. Socket Mobile provides this Privacy Statement to inform you of our Privacy Policy and practices and of the choices you can make about the way your information is collected online and how that information is used. We’ve structured our websites so that, in general, you can visit Socket Mobile on the Web without identifying yourself or revealing any personal information.

1. Sites covered by this Privacy Statement

This Privacy Statement applies to all socketmobile.com-owned websites and domains, and our wholly owned subsidiaries (“Socket Mobile websites.”)

Links to non-Socket Mobile websites
The Socket Mobile websites may provide links to third-party websites for your convenience and information. If you access those links, you will leave the Socket Mobile website. Socket Mobile does not control those sites or their privacy practices, which may differ from Socket Mobile’s. We do not endorse or make any representations about third-party websites. The personal data you choose to give to unrelated third parties is not covered by the Socket Mobile Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with Socket Mobile; that sharing is governed by that third-party company’s privacy policy.


2. Types of information we collect

This Privacy Statement covers personal information, non-personal data collection and aggregate reporting.

  • Personal information is information that is associated with your name or personal identity. Socket Mobile uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with Socket Mobile. We take seriously the trust you place in us. Socket Mobile will not sell, rent or lease your personal information to others.

    On some Socket Mobile websites, you can order products or services, apply for instant credit, request information, subscribe to marketing or support materials, register yourself or your Socket Mobile products, or apply for a job at Socket Mobile. The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, user IDs and passwords, billing and transaction information, credit card information, contact preferences, educational and employment background, and job interest data. If you apply for instant credit, we will ask you to provide additional information such as salary, social security number and banking information. This information will be used by our financial services providers in determining whether to extend you credit.

    To personalize our websites, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services. Providing this additional information is optional.
  • Non-personal information is data about usage and service operation that is not associated with a specific personal identity. Socket collects and analyzes non-personal information to evaluate how visitors use the Socket websites.

3. Children’s privacy

Socket Mobile is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Socket Mobile does not knowingly collect information from children under the age of 13 and Socket Mobile does not target its websites to children under 13.


4. How we use your information

Socket Mobile uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, to personalize promotional offers and to personalize some Socket Mobile websites. Occasionally we may also use your information to contact you for market research regarding Socket Mobile products or services. We will give you the opportunity to choose your privacy preferences regarding such communications. Credit card information is used only for payment processing and fraud prevention. Sensitive personal information is collected only to facilitate our financial service providers’ credit decisions and will be shared with them only with your permission. Credit card information and sensitive personal data are not used for any other purpose by our financial services providers or Socket Mobile and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.

Personal data collected online may also be combined with information you provide Socket Mobile through other sources such as product registration, call centers or public events such as trade shows or seminars.

Personal data given to Socket Mobile may be transferred across state and country borders for the purposes of data consolidation, storage and simplified customer information management.

Non-personal data is aggregated for reporting about Socket Mobile website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.


5. Who we share your information with

Socket Mobile will not sell, rent or lease your personal information to others. Socket Mobile will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. Socket Mobile shares customer information across Socket Mobile-owned business entities and companies working on our behalf, but only as described above in “How we use your information.”

Socket Mobile contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions described in “How we use your information.” Suppliers and service providers are required to keep confidential the information received on behalf of Socket Mobile and may not use it for any purpose other than to carry out the services they are performing for Socket Mobile. These service providers may change or we may contract with additional service providers to better accommodate our customers. Socket Mobile will not share personal information with any other third parties without your permission, unless required by law enforcement action, subpoena, or local law.

Socket Mobile or its related entities could merge with or be acquired by another business entity or some or all of their respective assets could be acquired. If such a combination or acquisition occurs, Socket Mobile will make every reasonable effort to notify you in the event we share with the merging or acquiring entity some or all of your personal information to continue serving you.


6. Your choices

Socket Mobile gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and Socket Mobile-wide marketing communications. Socket Mobile-wide communications may include new product information, special offers, or an invitation to participate in market research. We give you a choice regarding delivery of Socket Mobile-wide communications by postal mail, e-mail and telephone. We will make every effort to honor your preferences. This option does not apply to communications for the purpose of administering order completion, contracts, support, product safety warnings or driver updates.


7. Your privacy preferences and opting out

Non-subscription services
Socket Mobile will not use your personal information for a different purpose than the one stated when you provided your data. Examples of unrelated uses include sending communications about special offers, product information, and marketing messages. You can, however, choose to receive these types of non-subscription communications by following the instructions below.

In the U.S.:
You can make your choice regarding these communications by using Socket Mobile Passport to set your privacy preferences, which are applicable across all Socket Mobile websites.

  • If you have never registered with Socket Mobile, create your privacy preferences
  • If you have registered with Socket Mobile Passport in the past, edit your privacy preferences (requires a user ID and password)

Outside the U.S.:
Please specify your privacy preferences by writing to the webmaster@socketmobile.com – be sure to provide your name, e-mail and postal address in all correspondence.

Subscription services
To opt-out of receiving communications you have expressly requested (such as e-mail newsletters, software updates, etc.), use any of the following methods:

  • Select the e-mail “opt-out” or “unsubscribe” link, or follow the opt-out instructions included in each subscription communication
  • Return to the Web page(s) where you originally registered your preferences and follow the opt-out instructions
  • Write to the Socket Mobile Privacy Office – be sure to provide your name, e-mail and postal address, and relevant information about your Socket Mobile subscriptions and registrations

8. Your information and third-party companies

Certain Socket Mobile services are linked with those from unrelated third-party companies, some which offer you the option to share with both Socket Mobile and the third party personal data you provide. Examples include the ability to register software products from multiple vendors from a single Socket Mobile Web page, to request communications from Socket Mobile marketing or solution partners, or to enable order completion through a reseller. We will not share your personal information with those third-party companies unless you make that choice.

9. Access to and accuracy of your information

Socket Mobile strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of Socket Mobile’s websites may limit access to specific individuals through the use of passwords and other personal identifiers.

10. Keeping your information secure

Socket Mobile is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Socket Mobile has in place appropriate physical and managerial procedures to safeguard the information we collect.

We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.

Credit card numbers are used only for processing payment and are not used for other purposes. As part of real-time payment processing, Socket Mobile subscribes to a fraud management service. This service gives you and Socket Mobile an extra level of security to guard against credit card fraud to protect your financial data.

11. Changes to this Statement

If there are updates to the terms of Socket Mobile’s Online Privacy Statement, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it, and what choices you have. For material changes to this Statement, Socket Mobile will provide notification to affected customers.

12. Contacting us

We value your opinions. If you have comments or questions about our privacy policy, please send them to the webmaster@socketmobile.com.

13. How Socket Uses Web Beacons on socketmobile.com

Some socketmobile.com Web pages and HTML-formatted e-mail newsletters use Web beacons in conjunction with cookies to compile aggregate statistics about website usage. A Web beacon is an electronic image, called a single-pixel (1x1) or clear GIF. Web beacons can recognize certain types of information on a visitor's computer, such as a visitor's cookie number, time and date of a page view, and a description of the page where the Web beacon is placed. You may render Web beacons unusable by rejecting their associated cookies.

14. Software Application Privacy Statement

In an effort to continually improve our scanning applications, Socket Mobile is utilizing analytic tools such as Flurry Analytics to capture usage information from the field. You can find out more about Flurry from their web site at http://www.flurry.com and see their privacy policy at http://www.flurry.com/privacy-policy.html. The type of data we capture includes operating system type and version, platform type, and what actions are done inside of the application (e.g. run EZPair, configure symbologies, etc.).
We do not capture any user identifiable data and we do not capture any scanned Barcode data.
You have the option of opting out of all Flurry activity at this link: http://www.flurry.com/user-opt-out.html. Additionally, you can instruct the keyboard Socket Software to not send any analytics data by selecting NO when asked if you would like to help improve Socket’s software, or in the "Help Improve our software" menu.