Return Merchandise Authorization (RMA)

In order to send in your defective/faulty hardware for repair or replacement, you will need a Return Merchandise Authorization (RMA) number.

  • To get an RMA number, please register your product on the product registration page.

  • Once you have completed your registration, enter your shipping/contact information in your profile.

  • Open a New Support Ticket, select the product you would like an RMA for, enter a brief description of the problem and our Technical Support Staff will respond accordingly.

If you would like to see if your product is still covered under warranty, please enter your product’s part number into our Warranty Checker Page:

If your product is no longer covered under warranty, repair fees may apply. The fees are determined once the defective/faulty product has been received by our RMA department. You will be contacted via email or phone with a quote before any work is done for your approval.