SocketCare

SocketCare™ Service Program

Comprehensive Coverage for Your Socket Products

Experience maximum performance while lowering your Total Cost of Ownership (TCO)with SocketCare support for your Socket products

• Gain Peace of Mind – Reduce risks by protecting your investments with SocketCare coverage including high quality support from company specialists
• Minimize Downtime – Accelerate repair and replacement to minimize downtime for increased productivity
• Simplify Support – Fast and reliable product service at competitive costs

 

Key Elements

• Available for the following Socket products:
  • SoMo® 650 handheld computer
  • Bluetooth Cordless Hand Scanner (CHS) Series 7
  • Bluetooth Cordless Ring Scanne (CRS) Series 9
  • CompactFlash Scan Card Series 5

 

• Standard program features:
  • 5 business day turnaround for repair or replacement*
  • 1 business day response time for technical support inquiries**
  • Access to Socket technical support through the web

   

• Premium program features:
  • 2 business day turnaround for repair or replacement*
  • Same day response time for technical support inquiries***
  • Full Comprehensive - 100% coverage
  • Access to Socket technical support through an exclusive toll-free phone number or the web

 

• 3-year term for both SocketCare Standard and Premium programs
• Repairs performed by expert technicians who undergo extensive training on Socket products
• Authorized service centers located in the U.S.
• Standard SocketCare must be purchased within 90 days of the hardware purchase. The coverage period is calculated at the time of hardware purchase.
• Premium SocketCare must be purchased at the time of hardware purchase

 

*Turnaround time does not include time in transit
**Inquiry must be received by 17:00 Pacific Standard Time (PST) for response by 17:00 PST the next business day.
***Inquiry must be received by 12:00 PST for response by 17:00 PST the same day.