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RMA and Rework Technician

Overview

Socket Mobile, a leading data capture company and manufacturer of Bluetooth barcode scanner and contactless NFC reader/writers, is looking to expand its digital marketing team. We are seeking an individual who is passionate about product/company messaging and developing content and content strategies to reach new audiences.

Job Summary

The RMA & Rework Technician is responsible for testing, verifying, and refurbishing of incoming RMA units from the field in a timely manner at a high level of quality.  This position will also support the production and quality teams with troubleshooting and root cause analysis. 

Responsibilities & Duties (what you'll do)

  • Evaluate, troubleshoot, and test customer returned product.
  • Repair and refurbish product to production level quality.
  • Function as the point of escalation from Support and Engineering on Failure Analysis activities.
  • Provide technical expertise in quoting and performing rework projects.
  • Assist with documenting and communicating hardware quality issues to appropriate department.
  • Work with Test Engineering to optimize Production and RMA test coverage.
  • Identify reoccurring issues and share knowledge with others to assist with defect prevention.
  • Conduct and document Failure Analysis activities on suspect router and modem devices
  • Assist in maintaining RMA Metrics.
  • Maintain acceptable levels of RMA inventory.
  • Assist with process documentation.
  • Support other departments within Operations as needed.
  • Participate in continuously improving the RMA department and RMA process.

Skills & Qualifications (what we're looking for)

  • Ability to proficiently communicate defect and root cause information to engineering, production, or tech support Proficient at performing solder/rework on electronic devices
  • Capability to work both independently and as a team
  • Interest in computers and computer networking devices
  • Possess strong organizational and problem-solving skills
  • Working knowledge of MS Office tools such as Word and Excel is necessary.
  • Able to perform effectively with high quality and little direct supervision

Hours & Location

This is a full-time, non-exempt position working the hours of 6:00 am – 2:30 pm at our Fremont headquarters.

Benefits & Perks

Socket Mobile, Inc. offers a complete benefits package including:

  • Stock Awards
  • Generous PTO
  • Flexible hours
  • Medical, Dental, and Vision Coverage
  • 401(k) Company Contribution

To Apply

Send the following to hr@socketmobile.com:

  • Resume
  • Cover letter
  • Salary expectations

Resumes without this information will not be considered.

Must be legally able to work in the U.S. - no visa sponsoring.

Socket Mobile Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About Socket Mobile, Inc

Since 1992, Socket Mobile has been a leading provider of mobile data collection and a trusted manufacturer of Bluetooth barcode scanners and contactless readers/writers. We create tools designed to improve the productivity of mobile workers. Our portfolio of products includes a wide variety of durable and customizable mobile devices, award-winning software utilities, and all of the essential barcode, RFID, mPOS, NFC, and data capture peripherals for the needs of businesses. Our mission is to supply innovative, easy-to-use, and cost-effective data capture tools for people that conduct business on mobile platforms.

Come work with us and make an impact.