Socket Mobile Inc. (NASDAQ: SCKT), a leading provider of mobile data collection and manufacturer of Bluetooth barcode scanner and contactless reader/writer is looking to expand its IT development team with an individual who is passionate about new technologies and the mobile world.

Experience

The Sales Logistics Representative provides support to Socket Mobile Inc.’s global distributors, custom direct distributors, and value-added resellers. The primary focus will be order administration and distribution channel support. Socket Mobile Inc.’s data capture products are sold primarily through distributors and online resellers.  

  • Process distributor and direct value-added reseller orders.
  • Provide order status updates and shipping information.
  • Respond to pre-sales inquiries via phone and sales mailbox.
  • Respond to distributor inquiries via the distributor mailbox and distribute price lists and product updates.
  • Make weekly distributor stocking recommendations based on channel inventory and new product availability.
  • Facilitate the creation of run rate sales forecasts.
  • Work closely with Accounting and Operations to ensure orders are fulfilled in a timely manner.
  • Enter distributor RMAs for stock rotations and adhere to contractual guidelines.
  • Administer extended warranty programs, issue warranty certificates and facilitate a good customer experience.
  • Attend product training to understand technical aspects of all company products and service-based solutions.
  • Coordinate channel partner meetings as requested.
  • Promote and maintain positive customer relations.
  • Customer Focus is essential to success.
  • Capable of establishing professional and productive relationships with channel partners. Communicating in a professional and courteous manner.
  • Focus on Personal Effectiveness/Credibility – problem solving skills and attaining customer satisfaction.
  • Project Management – ability to prioritize, track and execute multiple projects simultaneously.

Required Education and Experience 

  • High School Diploma or GED with at least two years’ experience.
  • Experience supporting sales or marketing staff.
  • Previous experience in order administration support role.
  • Analysis and judgment skills in using prior experience and knowledge of company policies and procedures to resolve non-standard problems.
  • Proficient in Microsoft Office with strong knowledge of Word, Excel and PowerPoint
  • Microsoft Outlook, Microsoft Customer Relationship Management (CRM), Sage 100, Electronic Data Interchange (EDI), SharePoint
  • Experience using order entry software
  • Strong written and verbal communication skills

Personal Skills

  • Strong problem-solving skills
  • Excellent verbal, written and interpersonal communications skills
  • Ability to interface with staff at all levels within the organization
  • Ability to effectively work cross-functionally in a fast-paced work environment.
  • Work with global teams across multiple time zones
  • Highly organized and excellent problem-solving skills
  • Ability to work independently and in a team environment.
  • Ability to project professionalism over the phone and in person.
  • Must be able to work with remote teams.
  • Willingness to take the initiative and to follow through on projects.
  • Willingness to learn new technologies.
  • Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines

Supervisory Responsibility

No supervisory responsibility.

Travel 

Travel is not required for this position. 

Location

Newark, California.

Must be legally able to work in the U.S- no visa sponsoring. 

Benefits

Socket Mobile, Inc. offers a complete benefits package including

  • Health, dental, vision
  • Group life insurance
  • Long term disability
  • 401(K) plan
  • Stock options
  • Paid Time Off

Socket Mobile Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.