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Support



Due to concerns over the Coronavirus outbreak, many Socket Mobile employees are currently working remotely as we continue to deliver scanning solutions for those providing essential products and services. 

We also continue to provide support services to all our scanning customers via Socket Mobile Companion, which is available via the App Store and Playstore.


Welcome to our Support Center

To request a replacement scanner, we have the following options available:

  • Complete your request using the Socket Mobile Companion App. Download the Companion App v2.1 for iOS here (Android coming soon!).
  • All users can request a replacement using our replacement request portal.
  • Resellers, distributors, existing account users, those with a support inquiry, or have multiple scanners or non-scanner products, our classic system is available for your convenience.

For support assistance you can also:

Our Support Center is available Monday-Friday, 7AM-4PM (Pacific Time). We will respond within the same business day. After business hours, we will respond the next business morning.

Attention 7Ci users!

Upgrade to the SocketScan S740 2D scanner and receive $100 trade-in value for your 7Ci.  Bundle your S740 with Charging Dock or Stand for increased 7Ci trade-in value. See more info here