Summary Comparison of SocketCare Extended Warranty Plan Features and Services

The table below summarizes and compares the features and services of the SocketCare Extended Warranty plans and standard warranty coverage terms:

Program Features

Standard Warranty  SocketCare Extended Warranty Plans

Extended
Warranty

Extended
Warranty with
Express
Replacement(1)

Extended
Warranty with
One-Time
Accidental(2)

Premium
Extended
Warranty(1)(2)

Term of coverage

Standard 1-Year Manufacturer’s Warranty

3-Year and 5-Year
Coverage Plans

3-Year and 5-Year
Coverage Plans

3-Year and 5-Year
Coverage Plans

3-Year and 5-Year
Coverage Plans

Technical Support via web, phone, and email

Yes

Yes

Yes

Yes

Yes

Support Response Time

Within 24 hours

Same business day(3)

Same business day(3)

Same business day(3)

Same business day(3)

Coverage for defects in materials and workmanship under normal use

Yes

Yes

Yes

Yes

Yes

Express Advance Shipping of Replacement Scanner(1)

Not Available

Not Available

Free - Included in coverage(1)

Not Available

Free - Included in coverage(1)

Return of Non-Working Scanner to Service Center

Shipping borne by customer

Shipping borne by customer

Free - Prepaid return shipping label included with advance replacement shipment

Shipping borne by customer

Free - Prepaid return shipping label included with advance replacement shipment

Accidental Coverage(2)

Not Available

Not Available

Not Available

Yes, one-time service fee applies(2)

Yes, one-time service fee applies(2)

Repair/Replace Time for Covered Scanner

7-10 business days upon receipt of non-working scanner

3 business days upon receipt of non-working scanner

1 business day upon replacement request(1)

3 business days upon receipt of non-working scanner

1 business day upon replacement request(1)

Shipment of Repaired/ Replacement Scanner

Standard shipping, free of charge

Standard shipping, free of charge

Free express shipping included in coverage

Standard shipping free of charge

Free express shipping included in coverage

When to Purchase

Included with device purchase

Within 60 days of device purchase(4)

Within 60 days of device purchase(4)

Within 60 days of device purchase(4)

Within 60 days of device purchase(4)

Warranty Coverage Period from Date of Purchase*

1 year

3 years or 5 years depending on plan chosen

3 years or 5 years depending on plan chosen

3 years or 5 years depending on plan chosen

3 years or 5 years depending on plan chosen

Covered Regions

U.S. and Canada

U.S.(lower 48 states) and Canada(5)

U.S.(lower 48 states) and Canada(5)

U.S.(lower 48 states) and Canada(5)

U.S.(lower 48 states) and Canada(5)

Important notes:
(1) Advanced express shipment requires security deposit prior to shipment of replacement device. See Terms and Conditions.
(2) Service fees applies when making one-time accidental claim. Amount based on device and year of claim. See Terms and Conditions.
(3) Support inquiries 7AM-4PM (Pacific Time) Mon–Fri receive response within the same business day. After hours next business morning.
(4) Registration must be completed within 30 days of SocketCare purchase. Upon purchase, a SocketCare team member will contact you to compete the registration.
(5) SocketCare services are available in the region in which SocketCare is purchased

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