First, make sure scanner is working properly
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Check battery and see if it is adequately charged. The battery LED light should be solid green.
- Make sure scanner works properly when paired in HID mode.
- If you are not sure about whether your scanner is in HID mode or not, scan the following barcode for factory reset and then try step 2 again (you will need to power scanner back on after factory reset).

Note that if you use a laser scanner such as S730 or D730, you will need to scan all the barcodes on paper, instead of screen.
For more device related issues, check out our main troubleshooting page.