Epic Software Data Reader Support

Find support for the Epic Software apps, including resources for effortless setup and use.

How to set up your reader with Epic Software

Select your host device below for set-up instructions...

Please follow these steps precisely and in the order given:

  1. Follow these instructions to use your reader with Epic Software in Basic Keyboard Mode.

  2. While the scanner is disconnected from the host device (flashing Bluetooth LED), scan the configuration barcode below to program a backslash "\" prefix and suffix.

Please follow these steps precisely and in the order given:

  1. Follow these instructions to use your reader with Epic Software in Basic Keyboard Mode.

  2. While the scanner is disconnected from the host device (flashing Bluetooth LED), scan the configuration barcode below to program a backslash "\" prefix and suffix.

Please follow these steps precisely and in the order given:

  1. Follow these instructions to use your reader with Epic Software in Basic Keyboard Mode.

  2. While the scanner is disconnected from the host device (flashing Bluetooth LED), scan the configuration barcode below to program a backslash "\" prefix and suffix.

Please follow these steps precisely and in the order given:

  1. Follow these instructions to use your reader with Epic Software in Basic Keyboard Mode.

  2. While the scanner is disconnected from the host device (flashing Bluetooth LED), scan the configuration barcode below to program a backslash "\" prefix and suffix.

If you encounter issues setting up your reader...

  • Ensure the application is updated to the latest version

  • Ensure your tablet/phone is updated to the latest version

  • Ensure the Socket Mobile reader is discoverable by following the steps below:

    1. Power on the data reader

    2. Press and hold the scan button (1)

    3. Press and hold the power button (2)

700-series-reset

700 Series

800-series-reset

800 Series

durasled-reset

DuraSled

durascan-wear-reset

DuraScan Wear

xtremescan-reset

XtremeScan

xtremescan-grip-reset

XtremeScan Grip

(Mouse over images to enlarge)

    1. Listen for 3 beeps and release

    2. Remove (forget) the reader from the Bluetooth list on the host device.

After completing the steps above, your reader should now be discoverable. Please attempt pairing again.

Caution Triangle with Exclamation Mark

If the app is up-to-date and the reader is discoverable but still does not pair, please restart your device and attempt pairing again.

Need more help with Epic Software?

Our support team is happy to assist.

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Epic Software