Warranties & Registration
Extend the life of your data reader
Register for free extended warranty coverage or purchase additional warranty protection.
Register your data reader
You may not have had an opportunity to fully use your new data reader, so please feel free to return in a week or more to register. We'd much prefer to get your accurate, honest feedback – good or bad! In the meantime, if you need technical assistance, please contact the support team.
Your feedback is valuable as it helps us better understand our customer’s needs and improve our products. This voluntary registration process includes a total of 10 questions and takes approximately one minute to complete.
Please note: The 90-day warranty extension is not available for refurbished devices, nor does it reactivate a warranty that has expired.
SocketCare warranty coverage plans
SocketCare extended warranty coverage plans are individualized to your data reader model and can be purchased within 60 days of reader purchase. After you have completed your order for a new data reader, you will receive an email to complete your SocketCare registration.
Already purchased SocketCare extended warranty?
Check your email for an activation link. Can't find it? Contact us at support@socketmobile.com.
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EURO (€)
3-Year SocketCare Extended Warranty Plans
Model
Extended
Extended w/ one time accidental
Premium
D700, D720, D730, D740, D750, D800, D820, D840 with or without Charging Dock or Charging Stand
€28
€37
€47
D745, D750, S370, S550, S860, XW930, XW940 with or without Charging Dock or Charging Stand
€40
€50
€61
D751, D755, D760, D762, D764, D765, D860, DS800, DS820, DS840, DS860, XS930, XG930, XS630, XS640, XG930, XG640, XG940, XG630.with or without Charging Dock or Charging Stand
€53
€64
€76
D800, D820, D840, D860, DS800, DS820, DS840, DS860 Bundled w/ Multi-Bay Charger
€169
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S700, S720, S730, S740, S800, S820, S840, XC100 with or without Charging Dock or Charging Stand
€18
€28
€37
EURO (€)
5-Year SocketCare Extended Warranty Plans
Model
Extended
Extended w/ one time accidental
Premium
D700, D720, D730, D740, D745, D750, XC100
€57
€86
€95
D745, D750, D755, D760
€81
€119
€119
SocketCare Extended Warranty Plans
Program Features
Standard Limited Warranty
Standard Extended
One Time Accidental
Premium Express
Starting price (1)
Free
€18
€28
€37
Coverage extension
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2 or 4 years
2 or 4 years
2 or 4 years
Total coverage duration
1 year
3 or 5 years
3 or 5 years
3 or 5 years
Technical support (web, phone, email)
Yes
Yes
Yes
Yes
Support response time (2)
Within 24 hours
Within 24 hours
Same business day
Same business day
Covers material and workmanship defects under normal use
Yes
Yes
Yes
Yes
Express shipping of replacement reader (3)
Available
Available
Available
Available
Return shipping cost of non-working reader to service center (4)
Paid by customer
Paid by customer
Paid by customer
Free
Accidental coverage (5)
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Yes
Yes
Replacement turnaround time (upon receipt of non-working reader)
5-7 business days
5-7 business days
3 business days
1 business day
Return shipping cost of repaired/replacement reader
Free standard shipping
Free standard shipping
Free standard shipping
Free express shipping
- Based on product term. SocketCare extended warranty must be purchased and activated within 60 days of purchasing a product.
- Support inquiries made during regular business hours (7 a.m. to 4 p.m. Pacific Time, Monday through Friday) will be responded to within the timeframe noted above. After-hours inquiries will be treated as if received at 7 a.m. the following business day.
- Advanced express shipment requires a security deposit prior to shipment of a replacement unit. See Deposit Terms and Conditions.
- SocketCare services are available in the region where SocketCare is purchased. A pre-paid return shipping label will be provided for Premium Express warranty.
- Service fees based on device and year of claim will apply when making a One-Time Accidental claim. See Terms and Conditions.
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All the great warranty benefits of the Standard 1-Year Warranty, but with options to extend for 2 or 4 years (3 or 5 years total) on select products. Covers product issues attributable to manufacturing or workmanship defects during everyday use. Our technical support team will be available to you online, over the phone, or through email within 24 hours to address any issues that may arise with your device. Enjoy free standard shipping of your repaired device or replacement, with express shipping options also available.
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Accidents happen. Your readers receive the benefits of the Standard Extended Warranty plus damage coverage, so you have peace of mind that your device is covered during the event of an accidental drop or break. Also includes even faster support response within one business day and quick replacement turnaround times, minimizing productivity loss.
Please note: readers are only covered for a one-time Accidental claim.
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Maximize your coverage and services. Your readers receive all the benefits of One-Time Accidental along with same-day support and 1-day replacement turnaround time. You'll have minimal downtime without your device, and your reader will quickly return to capturing data efficiently and effectively. Enjoy free shipping on defective units along with free express shipping on new units back to you.
Check Warranty Status & Purchase Extended Warranty
To check your data reader(s) warranty status and verify eligibility for extended warranty, enter the Bluetooth address or serial numbers of each reader in the box below (one per line).