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We are aware of a Bluetooth connection issue between Socket Mobile data readers and Apple iPads running iPadOS 16.5 and 16.6. We are working to identify the issue and are hopeful of a resolution shortly. We apologize for any inconvenience and thank you for your understanding.

FAQs and Troubleshooting

Below are some of the more common issues we see reported. Please click the appropriate tile to view the proposed resolution.

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Common Scanning Issues

When I scan a barcode, no data appears on my screen

I can scan into my POS app, but not my Inventory app.

common-pairing-issues

Common Pairing Issues

My reader is not discoverable.

My reader isn't found when I try and pair it in Companion.

My reader keeps disconnecting from Bluetooth.

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Common Charging Issues

The batteries in my reader never fully charge.

My reader turns off randomly.

Did you know...

42% of all sudden Bluetooth and connectivity issues reported are caused by the tablet or software being updated in the background? A simple restart of the tablet normally fixes the issue. Worth a try!

Need something else? Here are all our FAQ’s and Troubleshooting suggestions, by Category:

Device Set-Up

Batteries / Charging

Bluetooth & Pairing

Camera Scanning

Developer / SDK

How-To Videos

How to Perform a Factory Reset Opens New Window

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How to Perform a Pairing Reset Opens New Window

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How to Enable On-Screen Keyboard for Apple iOS in HID Mode Opens New Window

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How to Use the SM Keyboard for iOS Opens New Window

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FAQs & Troubleshooting By App

Paypal Zettle

FAQs & Troubleshooting By Product

Contactless D600 & S550

SocketCam Family

SocketScan 300 Series

SocketScan 700 Series

SocketScan 800 Series

DuraScan 700 Series

DuraScan 800 Series

DuraScan Wearable 900 Series

DuraSled Series

XtremeScan 900 Series

CHS Series 7

Troubleshooting