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We are aware of a Bluetooth connection issue between Socket Mobile data readers and Apple iPads running iPadOS 16.5 and 16.6. We are working to identify the issue and are hopeful of a resolution shortly. We apologize for any inconvenience and thank you for your understanding.
Below are some of the more common issues we see reported. Please click the appropriate tile to view the proposed resolution.
When I scan a barcode, no data appears on my screen
I can scan into my POS app, but not my Inventory app.
My reader is not discoverable.
My reader isn't found when I try and pair it in Companion.
My reader keeps disconnecting from Bluetooth.
The batteries in my reader never fully charge.
My reader turns off randomly.
42% of all sudden Bluetooth and connectivity issues reported are caused by the tablet or software being updated in the background? A simple restart of the tablet normally fixes the issue. Worth a try!
Need something else? Here are all our FAQ’s and Troubleshooting suggestions, by Category:
Device Set-Up
Batteries / Charging
Bluetooth & Pairing
Barcodes
Camera Scanning
General
Developer / SDK
Pre-Sales
Companion
Lightspeed
Paypal Zettle
Shopify
Square
Contactless D600 & S550
SocketCam Family
SocketScan 300 Series
SocketScan 700 Series
SocketScan 800 Series
DuraScan 700 Series
DuraScan 800 Series
DuraScan Wearable 900 Series
DuraSled Series
XtremeScan 900 Series
CHS Series 7
Troubleshooting
FAQ archives