Customer Support

All the support you need to get the job done

Get support anywhere, anytime using the Socket Mobile Companion app. We recommend using Companion to configure your scanner, troubleshoot issues, register your device, extend your warranty, replace a defective device, and more.

Customer Support Hex Diagram

The support you need, the way you need it

Find the support options you need to get the help you require. Our support team is always standing by to help.

Telephone support hours

*Toll Free

Worldwide
8:00 am - 4:00 pm (EST)
+1 510-933-3020

North America
8:00 am - 4:00 pm (EST)
+1 800-279-1390 *

Asia Pacific
9:00 pm - 5:00 am CST
+1 510-933-3020

Australia
12:30 pm - 14:30 pm ACT
+61 (1800) 344111 *

EMEA
1:00 pm - 10:00 pm (CET)
+41 (800) 555714

France
1:00 pm - 10:00 pm (CET)
+41 (800) 555714

Germany
1:00 pm - 10:00 pm (CET)
+41 (800) 555714

Ireland
12:00 pm - 9:00 pm (GMT)
+44 (800) 0487363

Japan
9:00 am - 5:00 pm (JST)
+81 70-4168-3909

Latin America
8:00 am - 4:00 pm (EST)
+1 510-933-3020

Malaysia
9:00pm - 5:00am (MYT)
+1 510-933-3020

New Zealand
4:00 pm - 6:00 pm (NZDT)
+64 (80) 0759800 *

South Africa
3:00 pm - 11:00 am (SAST)
+44 (800) 0487363

Spain
1:00 pm - 10:00 pm (CET)
+41 (800) 555714

Switzerland
1:00 pm - 10:00 pm (CET)
+41 (800) 555714

Taiwan
9:00 pm - 8:00 am (CST)
+1 510-933-3020

UK
1:00 pm - 9:00 pm (GMT)
+44 (800) 0487363 *

How-to videos