Customer Support
All the support you need to get the job done
Get support anywhere, anytime using the Socket Mobile Companion app. We recommend using Companion to configure your scanner, troubleshoot issues, register your device, extend your warranty, replace a defective device, and more.
Support by app
Reader info
Configure your scanner, troubleshoot issues, register your device, extend your warranty, replace a defective device, and much more.
The support you need, the way you need it
Find the support options you need to get the help you require. Our support team is always standing by to help.
Telephone support hours
*Toll Free
Worldwide
8:00 am - 4:00 pm (EST)
+1 510-933-3020
North America
8:00 am - 4:00 pm (EST)
+1 800-279-1390 *
Asia Pacific
9:00 pm - 5:00 am CST
+1 510-933-3020
Australia
12:30 pm - 14:30 pm ACT
+61 (1800) 344111 *
EMEA
1:00 pm - 10:00 pm (CET)
+41 (800) 555714
France
1:00 pm - 10:00 pm (CET)
+41 (800) 555714
Germany
1:00 pm - 10:00 pm (CET)
+41 (800) 555714
Ireland
12:00 pm - 9:00 pm (GMT)
+44 (800) 0487363
Japan
9:00 am - 5:00 pm (JST)
+81 70-4168-3909
Latin America
8:00 am - 4:00 pm (EST)
+1 510-933-3020
Malaysia
9:00pm - 5:00am (MYT)
+1 510-933-3020
New Zealand
4:00 pm - 6:00 pm (NZDT)
+64 (80) 0759800 *
South Africa
3:00 pm - 11:00 am (SAST)
+44 (800) 0487363
Spain
1:00 pm - 10:00 pm (CET)
+41 (800) 555714
Switzerland
1:00 pm - 10:00 pm (CET)
+41 (800) 555714
Taiwan
9:00 pm - 8:00 am (CST)
+1 510-933-3020
UK
1:00 pm - 9:00 pm (GMT)
+44 (800) 0487363 *