ShipHero Data Reader Support

Find support for the ShipHero Opens New Window app, including resources for effortless setup and use.

shiphero-logo

How to set up your reader with ShipHero

iphone-ipad

iPhone / iPad Setup

android

Android Setup

imac

Apple Mac Setup

windows

Windows Setup

ShipHero have removed Application Mode support for Socket Mobile barcode readers.

Follow these instructions to use your reader with ShipHero in Basic Keyboard Mode.
ShipHero have removed Application Mode support for Socket Mobile barcode readers.

Follow these instructions to use your reader with ShipHero in Basic Keyboard Mode.
ShipHero have removed Application Mode support for Socket Mobile barcode readers.

Follow these instructions to use your reader with ShipHero in Basic Keyboard Mode.
ShipHero have removed Application Mode support for Socket Mobile barcode readers.

Follow these instructions to use your reader with ShipHero in Basic Keyboard Mode.

ShipHero have removed Application Mode support for Socket Mobile barcode readers.

Follow these instructions to use your reader with ShipHero in Basic Keyboard Mode.

ShipHero have removed Application Mode support for Socket Mobile barcode readers.

Follow these instructions to use your reader with ShipHero in Basic Keyboard Mode.

ShipHero have removed Application Mode support for Socket Mobile barcode readers.

Follow these instructions to use your reader with ShipHero in Basic Keyboard Mode.

ShipHero have removed Application Mode support for Socket Mobile barcode readers.

Follow these instructions to use your reader with ShipHero in Basic Keyboard Mode.

If you encounter issues setting up your reader...

  • Ensure the application is updated to the latest version
  • Ensure your tablet/phone is updated to the latest version
  • Ensure the Socket Mobile reader is discoverable by following the steps below:
    1. Power on the data reader
    2. Press and hold the scan button (1)
    3. Press and hold the power button (2)
700-series-reset

700 Series

800-series-reset

800 Series

durasled-reset

DuraSled

durascan-wear-reset

DuraScan Wear

xtremescan-reset

XtremeScan

xtremescan-grip-reset

XtremeScan Grip

(Mouse over images to enlarge)

    1. Listen for 3 beeps and release
    2. Remove (forget) the reader from the Bluetooth list on the host device.

After completing the steps above, your reader should now be discoverable. Please attempt pairing again.

Triangle Exclamation

If the app is up-to-date and the reader is discoverable but still does not pair, please restart your device and attempt pairing again.

Need more help with ShipHero?

Our support team is happy to assist.