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Lightspeed Data Reader Support

Find support for the Lightspeed Opens New Window app, including resources for effortless setup and use.

Lightspeed logo

How to set up your reader with Lightspeed

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iPhone / iPad Setup

android-not-compatible

Android Setup

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Apple Mac Setup

  1. Download Socket Mobile Companion Opens New Window from the Apple App store and follow the set-up instructions within the app.
  2. download-on-apple-app-store
  3. Once connected, launch the Lightspeed App on your iPad or iPhone.

  1. Download Socket Mobile Companion Opens New Window from the Apple App store and follow the set-up instructions within the app.
  2. download-on-apple-app-store
  3. Once connected, launch the Lightspeed App on your iPad or iPhone.

If you encounter issues setting up your reader...

  • Ensure the application is updated to the latest version
  • Ensure your tablet/phone is updated to the latest version
  • Ensure the Socket Mobile reader is discoverable by following the steps below:
    1. Power on the data reader
    2. Press and hold the scan button (1)
    3. Press and hold the power button (2)
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700 Series

800-series-reset

800 Series

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DuraSled

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DuraScan Wear

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XtremeScan

xtremescan-grip-reset

XtremeScan Grip

(Mouse over images to enlarge)

    1. Listen for 3 beeps and release
    2. Remove (forget) the reader from the Bluetooth list on the host device.

After completing the steps above, your reader should now be discoverable. Please attempt pairing again.

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If the app is up-to-date and the reader is discoverable but still does not pair, please restart your device and attempt pairing again.

Need more help with Lightspeed?

Our support team is happy to assist.