Contactless Read/Write FAQs, Troubleshooting

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D600

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S550

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FAQ

How do I connect my S550 to my Apple device in Application Mode?

To configure your S550 for use in Application mode, please refer to page 5 of the Quick Start guide
How do I connect my D600 to my Apple device in Application Mode?

To configure your D600 for use in Application mode please refer to the connection profiles starting on page 10 in the User Guide.
How do I configure my S550?
Configure your SocketScan S550 to switch modes and enable/disables special settings.
1. Make sure your S550 is powered off.
2. Place configuration card on top.
3. Power on your S550.
4. Wait until you hear "Please Wait" then remove the configuration card.
Your S550 has now been configured.
How do I perform a Factory Reset on my S550?
Factory Reset will restore your SocketScan S550 to factory default settings.
1. Power on S550.
2. Remove battery door.
3. Press and hold the menu button until you hear "Menu".
4. Press the menu button once.
  (Your S550 should light up the first and second quadrant)
5. Press and hold the power button until you hear "Factory Reset".
Your S550 has now been factory reset.

My host device cannot find the scanner.

When I try to scan, no data appears on my screen.

Possible Cause:

Solution:

You are not paired and connected to your host device.

Scanner not connected

Restart host device and pair using Socket Mobile Companion App (WW, AU, EMEA, UK, JP)

Watch: How to Pair Using Companion App

Possible Cause:

Solution:

The scanner is too close or too far from the barcode or at an incorrect angle.

Practice scanning at different distances and angles.

Reading distance depends on barcode size, symbology, label media, Narrow and Wide ratio, and scan angle.

Barcode at a proper distance

Possible Cause:

Solution:

The barcode is incorrectly formatted, damaged or poorly printed.

Bad barcodes

Try scanning a barcode that is correctly formatted, printed clearly and in good condition.

Scanner is always on barcode

Possible Cause:

Solution:

The barcode symbology may be disabled or not supported by the scanner.

Enable the symbology.

If you do not know the symbology of the barcode contact support:

Possible Cause:

Solution:

You don't have an application open to scan data into.

Screenshot of no apps open

Open an application (i.e. Notes). Place the cursor where you want to enter the data and try scanning again.

iOS notes app

My scanner is no longer connected.

My scanner disconnects frequently, nearly every 10 minutes.

Possible cause:

Solution:
Your iPad/tablet's Auto-lock feature is enabled.

Disable iPad/tablet's auto-lock feature.
Possible cause:

Solution:
You have an older host device. Older models may struggle to maintain a Bluetooth connection.

Reset/restart your host device.

My scanner turns off randomly on its own.

I still can't connect my scanner.

How do I replace my DuraScan battery?

The unit needs to be sent in to Socket Mobile for service. Please submit an online ticket (WW, AU, EMEA, UK, JP) and request for Return Merchandise Authorization (RMA).

It will cost $39.00 plus shipping to replace a DuraScan Series battery. Your 700 Series will be returned to you with a new scanner case.
How much does it cost to replace the DuraScan battery?

The DuraScan battery costs $39.00 to replace.
Why isn’t my DuraScan charging?

The wrong charging cable may have been used. The DuraScan 700 v20 series has its own designated charging cable. The charging plug for the DuraScan 700 v20 series is longer than previous cables, accommodating the charging jack in the v20 scanner. Other charging cables will not charge the DuraScan 700 v20 scanners.

The iPad's keyboard won't pop up.

How do I pair my Socket Mobile scanner in Application mode on my PC?
Launch the app and select the desired readers in the app’s Available Reader list.
- The D600 will confirm the connection with the connection tone and solid blue Connection LED.
- The S550 will confirm the connection by saying “Connected” and solid blue or cyan Connection LED.
How do I set up my scanner on my Samsung Galaxy when there is no menu button?

Samsung has created a work around for the Menu Button.
On the bottom left hand side of your device there is a Multitasking Button. If you hold down the Multitasking button, the Menu should show on the screen.
What kind of Warranty does Socket Mobile offer?

Socket Mobile offers 3 and 5 Year Warranty programs, which are available for purchase on our website.

See your region's SocketCare Extended Warranty webpage (WW, AU, EMEA, UK, JP) for more information.

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Possible cause:		Solution:
You have an older host device. Older models may struggle to maintain a Bluetooth connection.		Reset/restart your host device.

D600

S550

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