Answer:
The wrong charging cable may have been used. The DuraScan 700 v20 series has its own designated charging cable. The charging plug for the DuraScan 700 v20 series is longer than previous cables, accommodating the charging jack in the v20 scanner. Other charging cables will not charge the DuraScan 700 v20 scanners.  

Answer:

All of Socket Mobile’s barcode scanners have an antimicrobial outer material, while some scanners even have an IP54 rating for dust and water protection. To maintain the life and usability of your Socket Mobile barcode scanner, follow the below directions for proper cleaning.
 
Socket Mobile’s barcodes scanners can be wiped clean with a cloth dampened with isopropyl alcohol or water. Or, the barcode scanners can be wiped clean with a Sani-Cloth.
 
Warning: DO NOT IMMERSE IN WATER (scanner’s mechanics could be damaged)
DO NOT USE BLEACH FOR CLEANING (scanner’s material property may be affected) 

 

Socket Mobile Companion App
Pair your scanner using the Socket Mobile Companion.

You can download the Socket Mobile Companion App directly from the App Store. The Socket Mobile Companion App helps you set up and check the status of your scanner. 

 

 

Answer:

Drill a 3” by 32” hole (as shown in the template). 

 

Answer:
First, try to follow the instructions in your User Guide.

If the scanner does not pair up successfully, try the instructions below.

1. Unpair/Remove/Forget the device from your Bluetooth settings 
2. Perform the Factory Reset*
   
   *Reverts barcode scanner back to factory default state.

To revert the scanner back to the factory default state, scan the barcode below.

It is also available in the User Guide (Note: print the barcode for scanning if you have a laser scanner: D730 or 7Mi/7Pi) or you may do it manually below.

1. Power on scanner
2. Hold down the Trigger button and tap the Power button once while still holding down the Trigger button
3. After 15 seconds, the scanner will beep, indicating you can release the Trigger button
4. The scanner will beep 5 times and power off
5. The next time you turn on the scanner, it will take longer than normal to power on

After the scanner finishes powering on, it will have factory default settings.

3. Scan the SPP command barcode that came with your scanner
4. Scan for devices in your Bluetooth settings and pair to your scanner
5. Open up SocketScan 10 and from EZ pair, click on the pre-paired Bluetooth option 

The scanner will show and you can click to pair. 

 

 

Answer:

The unit needs to be sent in to Socket Mobile for service. Please submit an online ticket and request for Return Merchandise Authorization (RMA).

It will cost $39.00 plus shipping to replace a DuraScan Series battery.  Your 700 Series will be returned to you with a new scanner case.

 

 

Answer:
Samsung has created a work around for the Menu Button. 

On the bottom left hand side of your device there is a Multitasking Button. If you hold down the Multitasking button, the Menu should show on the screen.

 

 

Answer:

For iOS and Android devices: No, you can only pair and connect to one host device at a time.

For Windows devices: Yes, you can pair to multiple PCs at the same time. However, the scanner will only connect to one PC at a time. The scanner can pair to 7 PC’s depending on the available configured COM ports. (Note: SPP mode is required.)

Note: Paired versus Connected

“Paired” is adding the scanner to your host device. “Connected” is being able to use the scanner with the paired device.

How do I pair my Socket Mobile scanner to multiple devices?

Answer:

First, you must be in SPP mode. Then, create a custom barcode for each device that you want the scanner to connect to. For example, computer #1 will have a custom barcode and computer #2 will have its own custom barcode.

Scan the custom barcode to connect, then scan the #FNA# to disconnect. The scanner must be disconnected from its initial device before connecting to another device. However, the scanner will always remain paired.

          

To create a custom barcode, you must create an FNI barcode:

1. Use a barcode generator: https://barcode.tec-it.com/en/Code128
2. Choose Code 128 as the format
3. Use data #FNIaabbccddeeff# (replace aabbccddeeff with the computer/device’s Bluetooth Address)
   
   See sample barcode below - do not use this 
   

    

   
   
   

        For barcode assistance: contact support@socketmobile.com

Can I pair and connect multiple Socket Mobile scanners to one host device?

For iOS, Android and Windows: You can pair up to four Socket Mobile scanners to one host device. This may depend on how many Bluetooth devices your host device allows.

Answer:

Configure your SocketScan S550 to switch modes and enable/disables special special settings.

1. Make sure your S550 is powered off.
2. Place configuration card on top.
3. Power on your S550.
4. Wait until you hear "Please Wait" then remove the configuration card.

Your S550 has now been configured. 

Answer:

Factory Reset will restore your SocketScan S550 to factory default settings.

1. Power on S550.
2. Remove battery door.
3. Press and hold the menu button until you hear "Menu".
4. Press the menu button once.
   (Your S550 should light up the first and second quadrant)
5. Press and hold the power button until you hear "Factory Reset".

Your S550 has now been factory reset.