Q: How do I set up my S550?

To set up the S550, please refer to the Quickstart guide . Did this resolve your issue? Please contact our Customer Support Team if you need further assistance.

Q: How do I pair my Socket Mobile scanner in Application mode on my PC?

Please download and install the Companion App for Windows . Once downloaded please run the application and follow the on-screen instructions. Did this resolve your issue? Please contact our Customer Support Team if you need further assistance.

Question 1

How do I connect my D600 to my Apple device in Application Mode?

Accepted Answer

To configure your D600 for use in Application mode please refer to the connection profiles starting on page 10 in the User Guide.

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Please contact our Customer Support Team if you need further assistance.

Question 2

How do I set up my S550?

Accepted Answer

To set up the S550, please refer to the Quickstart guide Opens Worldwide site .

Did this resolve your issue?
Please contact our Customer Support Team if you need further assistance.

Question 3

How do I perform a Factory Reset on my S550?

Accepted Answer

Factory Reset will restore your SocketScan S550 to factory default settings.

Power on S550.
Remove battery door.
Press and hold the menu button until you hear "Menu".
Press the menu button once.
(Your S550 should light up the first and second quadrant)
Press and hold the power button until you hear "Factory Reset".

Your S550 has now been factory reset.

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Please contact our Customer Support Team if you need further assistance.

Question 4

My host device cannot find the reader.

Accepted Answer

Possible Cause:

Solution:

The reader is already paired with another host device.

Scanner is connected to Android

Unpair the reader. Then pair the reader and new host device.

Scanner is not connected to iOS

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Please contact our Customer Support Team if you need further assistance.

Possible Cause:		Solution:
The host device is too far from the reader. The Bluetooth is out of range, over 33 ft. (10m) from host device.		Move the devices closer together. The Bluetooth range is within 33ft. (10m) from host device.

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Please contact our Customer Support Team if you need further assistance.

Possible Cause:		Solution:
The reader is not powered on.		Power on the reader.

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Please contact our Customer Support Team if you need further assistance.

Possible Cause:

Solution:

Your host device does not have Bluetooth enabled.

iOS Bluetooth is OFF

Enable Bluetooth on your device.

iOS Bluetooth is on

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Please contact our Customer Support Team if you need further assistance.

Question 5

Can I use my reader in Application Mode with applications such as MS Excel, MS Word, Notes, Google Docs, or in a web browser text field?

Accepted Answer

On Apple iOS devices it's possible to use a Socket Mobile reader in Application Mode and read data into applications such as MS Excel, MS Word, Notes, or when scanning into a web-based text field. Please follow the instructions below:

Please view this walk-through video showing how to set your reader up with SM Keyboard on Apple iOS devices Opens new site if needed.

Note: This is currently only available on Apple iOS devices. Android capability will be added in the near future.

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Please contact our Customer Support Team if you need further assistance.

Question 6

When I read a barcode or NFC tag, no data appears on my screen.

Accepted Answer

Possible Cause:

Solution:

Although your device says it's connected, you are in the wrong mode.

Device is in wrong mode

If you are scanning into an application such as Shopify, Square or Zettle by Paypal, restart the host device and pair your reader to your host in Application Mode using Socket Mobile Companion App (WW, AU, EMEA, UK)

Watch: How to Pair Using Companion App Opens new site

If you are scanning into an application such as Notes, MS Word, MS Excel or you are scanning into a text field in a web browser, please remove the reader from Bluetooth settings within the host device, reset the reader and pair directly to the host device in basic HID (Keyboard Emulation) Mode.

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Please contact our Customer Support Team if you need further assistance.

Possible Cause:

Solution:

The scanner is too close or too far from the barcode or at an incorrect angle.

Practice scanning at different distances and angles.

Reading distance depends on barcode size, symbology, label media, Narrow and Wide ratio, and scan angle.

Barcode at a proper distance

Did this resolve your issue?
Please contact our Customer Support Team if you need further assistance.

Possible Cause:

Solution:

The barcode is incorrectly formatted, damaged or poorly printed.

Bad barcodes

Try scanning a barcode that is correctly formatted, printed clearly and in good condition.

Scanner is always on barcode

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Please contact our Customer Support Team if you need further assistance.

Possible Cause:

Solution:

The barcode symbology may be disabled or not supported by the scanner.

Enable the symbology.

If you do not know the symbology of the barcode contact support:

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Please contact our Customer Support Team if you need further assistance.

Possible Cause:

Solution:

If you are in Basic HID Mode, you don’t have an application open to read data into.

Screenshot of no apps open

Open an application (i.e. Notes). Place the cursor where you want to enter the data and try reading again.

iOS notes app

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Please contact our Customer Support Team if you need further assistance.

Question 7

My reader is no longer connected.

Accepted Answer

Possible Cause:

Solution:

The host device or your software application has performed an automatic update and affected the Bluetooth pairing.

iOS software update

If you are scanning into an application such as Shopify, Square or Zettle by Paypal, remove/unpair the reader from Bluetooth settings within the host device, close all running apps, restart the host device and pair your reader to your host in Application Mode using Socket Mobile Companion App (WW, AU, EMEA, UK)

Watch: How to Pair Using Companion App Opens new site

If you are scanning into an application such as Notes, MS Word, MS Excel or you are scanning into a text field in a web browser, remove/unpair the reader from Bluetooth settings within the host device, reset the reader Opens new site and pair directly to the host device in basic HID (Keyboard Emulation) Mode.

Did this resolve your issue?
Please contact our Customer Support Team if you need further assistance.

Possible Cause:

Solution:

The scanner powers off and disconnects after 2 hours of no activity by default.

Turn off your host device's Bluetooth then scan the "scanner is always on" barcode below to configure your scanner.

Scanner is always on barcode

Did this resolve your issue?
Please contact our Customer Support Team if you need further assistance.

Possible Cause:		Solution:
The reader is low on battery, less than 5%.		Ensure the reader is connected to power.

Did this resolve your issue?
Please contact our Customer Support Team if you need further assistance.

Question 8

My reader frequently disconnects from Bluetooth.

Accepted Answer

Possible cause:

Solution:

You have an older host device. Older models may struggle to maintain a Bluetooth connection.

Reset/restart your host device.

Did this resolve your issue?
Please contact our Customer Support Team if you need further assistance.

Possible cause:

Solution:

Your iPad/tablet's Auto-lock feature is enabled.

iOS auto Lock on

Disable iPad/tablet's auto-lock feature.

iOS auto lock off

Did this resolve your issue?
Please contact our Customer Support Team if you need further assistance.

Question 9

My reader turns off randomly on its own.

Accepted Answer

Possible Cause:

Solution:

Your batteries need to be reset.

Remove the batteries from your reader, leave them out for 10 minutes, re-insert and recharge the scanner overnight.

Batteries

Did this resolve your issue?
Please contact our Customer Support Team if you need further assistance.

Possible Cause:

Solution:

The reader is being charged incorrectly.

Important! - Charging your reader using an incorrect source (such as a computer USB port) will not provide enough current to charge reader. This may result in the reader registering as having more charge than it does and shutting down.

We recommend charging your reader using a suitable AC Power Adapter Opens Worldwide site .

AC Power Adapter

Did this resolve your issue?
Please contact our Customer Support Team if you need further assistance.

Possible Cause:

Solution:

Your reader has not been used in 2 hours. By default, the reader powers off and disconnects after 2 hours of no activity.

Turn off your host device's Bluetooth then scan the "reader is always on" barcode below to configure your reader (barcode readers only).

Scanner is always on barcode

Did this resolve your issue?
Please contact our Customer Support Team if you need further assistance.

Question 10

I still can't connect my reader.

Accepted Answer

Possible Cause:

Solution:

Your reader does not have enough power.

Please ensure your reader is sufficiently charged. If your reader is brand new it requires an initial charge of up to 8 hours.

If your reader does not fully charge, please submit a Hardware Support request for your region: WW, AU, EMEA, UK.

Did this resolve your issue?
Please contact our Customer Support Team if you need further assistance.

Question 11

How do I replace my DuraScan battery?

Accepted Answer

It is not possible to replace a battery in an older version of either the DuraScan D600 or D700 series reader.

If your DuraScan D600 or D700 series is the later v21 version, please follow the instructions below.

Remove Battery Door
Use screw driver to loosen screw and remove battery door.
Remove Battery
Use a flat head screw driver and place in the top right corner to gently push the battery out. Then, pull the connector to remove.
Insert New Battery
Plug the connector on the new battery.
Secure Battery Door
Ensure the battery door is properly placed, then screw the battery door back on.

Did this resolve your issue?
Please contact our Customer Support Team if you need further assistance.

Question 12

Why isn’t my DuraScan charging?

Accepted Answer

The wrong charging cable may have been used. The DuraScan 700 v20 series has its own designated charging cable. The charging plug for the DuraScan 700 v20 series is longer than previous cables, accommodating the charging jack in the v20 scanner. Other charging cables will not charge the DuraScan 700 v20 scanners.

Charging Cable old vs new

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Charging Cable old vs new

Did this resolve your issue?
Please contact our Customer Support Team if you need further assistance.

Question 13

The iPad's keyboard won't pop up.

Accepted Answer

Possible Cause:

Solution:

You are paired and connected in Basic Mode (HID).

Double tap the power button to enable/disable the on-screen keyboard.

Watch: How to Enable On-Screen Keyboard for Apple iOS

Did this resolve your issue?
Please contact our Customer Support Team if you need further assistance.

Question 14

How do I pair my Socket Mobile scanner in Application mode on my PC?

Accepted Answer

Please download and install the Companion App for Windows Opens Worldwide site .

Once downloaded please run the application and follow the on-screen instructions.

Did this resolve your issue?
Please contact our Customer Support Team if you need further assistance.

Question 15

How do I set up my reader on my Samsung Galaxy when there is no menu button?

Accepted Answer

Samsung has created a work around for the Menu Button.

On the bottom left hand side of your device there is a Multitasking Button. If you hold down the Multitasking button, the Menu should show on the screen.

Did this resolve your issue?
Please contact our Customer Support Team if you need further assistance.

Question 16

What kind of Warranty does Socket Mobile offer?

Accepted Answer

Socket Mobile devices ship with a limited 1-year warranty. Optional 2-year and 4-year warranty extensions are available. Full details are available at SocketCare Extended Warranty Service: WW, AU, EMEA, UK, JP

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Please contact our Customer Support Team if you need further assistance.

D600

S550

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