Contactless D600 & S550

FAQ

• Why isn’t my DuraScan v20 charging?

  The wrong charging cable may have been used. The DuraScan 700 v20 series has its own designated charging cable. The charging plug for the DuraScan 700 v20 series is longer than previous cables, accommodating the charging jack in the v20 scanner. Other charging cables will not charge the DuraScan 700 v20 scanners.  
  
  

  

• How do I clean and care for my Socket Mobile scanner?

  All of Socket Mobile’s barcode scanners have an antimicrobial outer material, while some scanners even have an IP54 rating for dust and water protection. To maintain the life and usability of your Socket Mobile barcode scanner, follow the below directions for proper cleaning.

  Mobile’s barcodes scanners can be wiped clean with a cloth dampened with isopropyl alcohol or water. Or, the barcode scanners can be wiped clean with a Sani-Cloth.

  Warning: 

  • DO NOT IMMERSE IN WATER (scanner’s mechanics could be damaged)
  • DO NOT USE BLEACH FOR CLEANING (scanner’s material property may be affected)

• How do I connect my scanner to my Apple® device in Application Mode?

  First, make sure your app has Bluetooth permissions. Do this by checking the Bluetooth box on the app page in your iOS Settings app.
  

  Then launch the app and select the desired readers in the app’s Available Reader list.

  • The D600 will confirm the connection with the connection tone and solid blue Connection LED.
  • The S550 will confirm the connection by saying “Connected” and solid blue or cyan Connection LED.

   

• How do I mount my Charging Cradle?

  Drill a 3” by 32” hole (as shown in the template).

• How do I pair my Socket Mobile scanner in Application mode on my PC?

  Launch the app and select the desired readers in the app’s Available Reader list.

  • The D600 will confirm the connection with the connection tone and solid blue Connection LED.
  • The S550 will confirm the connection by saying “Connected” and solid blue or cyan Connection LED.

  

• How do I replace my DuraScan battery?

  The unit needs to be sent in to Socket Mobile for service. Please submit an online ticket and request for Return Merchandise Authorization (RMA).

  It will cost $39.00 plus shipping to replace a DuraScan Series battery.  Your 700 Series will be returned to you with a new scanner case.

• How do I set up my scanner on my Samsung Galaxy when there is no menu button?

  Samsung has created a work around for the Menu Button. 

  On the bottom left hand side of your device there is a Multitasking Button. If you hold down the Multitasking button, the Menu should show on the screen.

• Can I pair and connect my Socket Mobile scanner to multiple host devices at the same time?

  First, make sure your app has Bluetooth permissions:

  • For iOS, ensure you have given the app permission to use Bluetooth.  Do this by checking the Bluetooth box in the app page in your iOS Settings app.
  • For Android, ensure that you have provided the app access to Location Services, so the app can display BLE scan results. Our apps do not use or track your location — this is an Android SDK requirement as dictated by Google to use Bluetooth. See  https://developer.android.com/guide/topics/connectivity/bluetooth-le#permissions

  Then launch the app and select the desired readers in the app’s Available Reader list.

  • The D600 will confirm the connection with the connection tone and solid blue Connection LED.
  • The S550 will confirm the connection by saying “Connected” and solid blue or cyan Connection LED.

  iOS Examples:

   

  Andriod Examples:

   

  Finally, if your app allows multiple connections, select “Add more NFC devices” and repeat the above.

  

• How do I configure my S550?

  Configure your SocketScan S550 to switch modes and enable/disables special special settings.
  

  1. Make sure your S550 is powered off.
  2. Place configuration card on top.
  3. Power on your S550.
  4. Wait until you hear "Please Wait" then remove the configuration card.

  Your S550 has now been configured. 

• How do I perform a Factory Reset?

  Factory Reset will restore your SocketScan S550 to factory default settings.
  

  1. Power on S550.
  2. Remove battery door.
  3. Press and hold the menu button until you hear "Menu".
  4. Press the menu button once.
     (Your S550 should light up the first and second quadrant)
  5. Press and hold the power button until you hear "Factory Reset".

  Your S550 has now been factory reset.