For faster reader set-up, we recommend using Socket Mobile's Companion App.

Companion App 

Watch: How to add a reader to the Socket Mobile Companion app Opens new site

Troubleshooting

  • My reader isn’t found when I try and pair it in Companion.

  • Reader scans perfectly into my tablet-based POS application but not into a web-based inventory management application.

  • My host device cannot find the SocketScan S370.

  • My SocketScan S550 NFC Reader won't read wristbands.

  • I'm encountering issues setting up my SocketScan S550 data reader.

How To

  • How do I reset my barcode reader?

  • How do I pair a barcode reader to my Apple Mac device?

  • I have an Apple device and my keyboard is missing. How do I enable it?

  • I have an android device and my keyboard is missing. How do I enable it?

  • How do I pair my Socket Mobile reader in Basic Keyboard Mode (HID)?

  • How do I pair my SocketScan S370 to my host device?

  • How do I reset my SocketScan S370?

  • How do I reset my SocketScan S320?

  • How do I pair my SocketScan S320 to my host device?

  • How do I scan into the Stocky application?

  • How do I set up my DW930 Wearable reader?

  • How do I set up my XtremeScan case?

  • How do I perform a factory reset on my SocketScan S550?

FAQs

  • Does my barcode reader need to be in Application Mode or Basic Keyboard Mode?

  • Can I use my reader in Application Mode with applications such as MS Excel, MS Word, Notes, Google Docs, or in a web browser text field?

  • What keyboard languages are available?

Thank you for filling out our form. Loading animation
Was this information helpful?

done close
Thank you for your feedback! Loading animation

Can't find the answer you need?

Please submit a hardware support request and our representatives will assist you.