1. My host device cannot find the scanner.
2. My scanner disconnects frequently, nearly every 10 minutes.
3. My scanner turns off automatically on its own.
4. My scanner is no longer connected.
5. I can't download or use Companion App to pair. What do I do?
6. I still can’t connect my scanner.
7. When I try to scan, no data appears on my screen.
8. My scanner won’t automatically scan barcodes.
9. The iPad’s keyboard won’t pop up.
10. My charging dock/charging stand does not charge my scanner.
11. My scanner is not holding a charge.
Possible cause: The scanner is not powered on.
Solution: Power on the scanner.
Possible cause: Your host device does not have Bluetooth enabled.
Solution: Enable Bluetooth on your device.
Possible cause: The scanner is already paired with another host device.
Solution: Unpair the scanner. Then pair the scanner and new host device.
Solution: Disable iPad/tablet's auto-lock feature.
Solution: Reset/restart your host device.
Solution: Turn off your host device's Bluetooth then scan the "scanner is always on" barcode below to configure your scanner.
Solution: Restart host device and pair using Socket Mobile Companion App. Watch: How to Pair Using Companion App.
Solution: Ensure the scanner is connected to power.
5. I can’t download or use companion app to pair. What do I do?
Solution: Use instruction below.
6. I still can't connect my scanner.
Solution: Complete the initial battery charge. The initial battery charge takes up to 8 hours.
Solution: Contact support@socketmobile.com for additional troubleshooting help.
Possible cause: You are not paired and connected to your host device.
Solution: Restart host device and pair using Socket Mobile Companion App. Watch: How to Pair Using Companion App
Possible cause: The scanner is too close or too far from the barcode or at an incorrect angle.
Solution: Practice scanning at different distances and angles. Reading distance depends on barcode size, symbology, label media, Narrow and Wide ratio, and scan angle.
Possible cause: The barcode is incorrectly formatted, damaged or poorly printed.
Solution: Try scanning a barcode that is correctly formatted, printed clearly and in good condition.
Possible cause: The barcode symbology may be disabled or not supported by the scanner.
Solution: Enable the symbology. If you do not know the symbology of the barcode contact support@socketmobile.com.
Possible cause: You don't have an application open to scan data into.
Solution: Open an application (i.e. Notes). Place the cursor where you want to enter the data and try scanning again.
Possible cause: Your scanner is not placed in Auto Scan mode.
Solution: Scan the appropriate command barcode to configure your scanner.
Possible cause: Your barcode scanner does not support Auto Scan mode.
Solution: Ensure you have a 2D barcode scanner. See model S740, S760, D740, D750 and D760.
9. The iPad's keyboard won't pop up.
Possible cause: You are paired and connected in Basic Mode (HID).
Solution: Double tap the power button to enable/disable the on-screen keyboard. Watch: How to Enable On-Screen Keyboard for Apple iOS
10. My Charging Dock/Charging Stand does not charge my scanner.
Possible cause: There is no power in the outlet.
Solution: Plug the power adapter into a different power outlet.
Possible cause: The Charging Cable is not plugged securely into the Charging Stand or Charging Dock.
Solution: Ensure the Charging Cable is plugged in securely.
Possible cause: The charging pins are not making contact with the Charging Stand/Charging Dock.
Solution: Check the scanner’s charging pins are contacting the pins on the dock/stand.
Possible cause: The screw on the battery door is loose.
Solution: Make sure to tighten the screw on the battery door.
Possible cause: Your batteries need replacing.
Solution: Replace with 2 rechargeable batteries with NiMH. Use only the recommended batteries. Incorrect batteries may cause damage.
