SocketScan 800 Series

FAQ

• How do I clean and care for my Socket Mobile scanner?

  
  Answer:
  
  All of Socket Mobile’s barcode scanners have an antimicrobial outer material, while some scanners even have an IP54 rating for dust and water protection. To maintain the life and usability of your Socket Mobile barcode scanner, follow the below directions for proper cleaning.
   
  Socket Mobile’s barcodes scanners can be wiped clean with a cloth dampened with isopropyl alcohol or water. Or, the barcode scanners can be wiped clean with a Sani-Cloth.
   
  Warning: DO NOT IMMERSE IN WATER (scanner’s mechanics could be damaged)
  DO NOT USE BLEACH FOR CLEANING (scanner’s material property may be affected)

• How do I connect my scanner to my Apple® device in Application Mode (MFi-SPP)?

   

  Socket Mobile Companion App
  Pair your scanner using the Socket Mobile Companion.
  
  You can download the Socket Mobile Companion App directly from the App Store. The Socket Mobile Companion App helps you set up and check the status of your scanner.
   

   

   

• How do I pair my Socket Mobile scanner in Application mode (SPP) on my PC?

   

  Answer:
  First, try to follow the instructions in your User Guide.

  If the scanner does not pair up successfully, try the instructions below.

  1. Unpair/Remove/Forget the device from your Bluetooth settings 
  2. Perform the Factory Reset*
     
     *Reverts barcode scanner back to factory default state.

  To revert the scanner back to the factory default state, scan the barcode below.

  

  It is also available in the User Guide (Note: print the barcode for scanning if you have a laser scanner: D730 or 7Mi/7Pi) or you may do it manually below.

  1. Power on scanner
  2. Hold down the Trigger button and tap the Power button once while still holding down the Trigger button
  3. After 15 seconds, the scanner will beep, indicating you can release the Trigger button
  4. The scanner will beep 5 times and power off
  5. The next time you turn on the scanner, it will take longer than normal to power on

  After the scanner finishes powering on, it will have factory default settings.

  3. Scan the SPP command barcode that came with your scanner
  4. Scan for devices in your Bluetooth settings and pair to your scanner
  5. Open up SocketScan 10 and from EZ pair, click on the pre-paired Bluetooth option 

  The scanner will show and you can click to pair

   

   

• How do I set my Socket Mobile scanner in Application Mode (SPP mode) on Android using the onscreen barcodes in Socket Scan 10?

   

  Answer:
  First try the instructions in the User Guide using the barcodes (Note: print the barcode for scanning if you have a laser scanner: D730 or 7Mi/7Pi).

  If you are unable to successfully pair, please follow the instructions below to reset your scanner and pair up without using the barcodes.
  
  

  Before following the instructions, make sure to download the SocketScan 10 application from the Play Store.

  1. Unpair/Remove/Forget the device from your Bluetooth settings 
  2. Perform the Factory Reset* *Reverts barcode scanner back to factory default state.

  To revert the scanner back to the factory default state, scan the barcode on page 4 , which is also available in the User Guide (Note: print the barcode for scanning if you have a laser scanner: D730 or 7Mi/7Pi) or you may do it manually.

  1. Power on scanner
  2. Hold down the Trigger button and tap the Power button once while still holding down the Trigger button
  3. After 15 seconds, the scanner will beep, indicating you can release the Trigger button
  4. The scanner will beep 5 times and power off
  5. The next time you turn on the scanner, it will take longer than normal to power on

  Open Socket Scan 10, select #4 and scan the barcode

  3. Go to Bluetooth settings and select either “Socket CHS” or “D700” to pair
  4. Open the Socket Scan 10 application again
  5. Check mark box #1 and select Socket Scan as the input and method
  6. Check mark box #2 and turn on Bluetooth
  7. Check mark box #3 and select Socket Scan as a keyboard
  8. Check mark box #4 and select Bluetooth as pre-paired scanner
  9. You should see your scanner in the box; select “Socket CHS” or “D700” to pair completely
     
     Your Socket Mobile scanner will make a series of beeps to indicate a successful pairing.

   

   

• How do I set up my scanner on my Samsung Galaxy when there is no menu button?

   

  Answer:
  Samsung has created a work around for the Menu Button.

  On the bottom left hand side of your device there is a Multitasking Button. If you hold down the Multitasking button, the Menu should show on the screen.

   

• How do I set up my Socket Mobile scanner in Basic Mode (HID) on my Apple® device?

   

  Socket Mobile Companion App
  Pair your scanner using the Socket Mobile Companion.
  
  You can download the Socket Mobile Companion App directly from the App Store. The Socket Mobile Companion App helps you set up and check the status of your scanner.

   

   

• I have an android device and my keyboard is missing. How do I enable it?

   

  Answer
  In order to access your keyboard simultaneously you must be connected in Application Mode (SPP mode). Please review the User Guide for proper instructions.

   

   

• The scanner does not scan the whole barcode when we are scanning in the Safari, Chrome or Firefox web browser. Is there something wrong with my scanner?

   

  Answer:
  This is an issue with the IOS 10 and newer updates. Socket Mobile has notified Apple of this issue and we are hoping that Apple will be addressing this in a new IOS (operating system) update.

  For the time being we are asking our customers to use another web browser, such as Dolphin or Opera Mini instead.

  If you continue to have this issue in different web browsers, please submit a service ticket to Socket Mobile’s Support Center:

   

   

• What affects my scanning speed?

  Answer:
  
  Socket Mobile’s barcode scanners were designed for efficiency, delivering both speed and accuracy to users. If at some point you find that your scanner is not performing as quickly as you would like it to, there are several reasons why your scanner may not be performing to its fullest potential. There are simple explanations and remedies to these issues.

  • Barcode
    The amount of data a barcode holds can affect the scanning speed. If a barcode carries a small amount of data, then using Basic Mode (HID) for your scanner will work smoothly. However, in HID Mode the scanner behaves like a keyboard, so it takes a significantly longer time when you have a barcode with a large set of data to pass.
     
  • Host Device
    The distance between the scanner and host device can affect the scanning speed. As long as your scanner remains within its designated range, the scanning speed should not be affected. (Note: If the speed is running slow, a restart of your host device may be required.)
     
  • Scanner
    An old scanner may run slower with an updated host device. Depending on the age, older scanners may not have the necessary updates to work seamlessly with a newer host device’s system.

  All Socket Mobile scanners have an Application Mode in which the data can be transferred in large blocks, resulting in significant time saving for large barcode scanning, which is common for 2D Barcodes. Watch the video below to see the different speeds and uses between Basic Mode (HID) and Application Mode (SPP).
  
  

  
  
  
  
  

• Which mode is best to use for my Apple device? Application Mode? Or, Basic Mode?

  
  Answer:
  
  

  The mode you choose will depend on the application you are going to use with your scanner.

  *Only certain Apple applications work best in Application mode.

  The following list is the most popular Apps that work best in Application mode (MFi-SPP). A full listing can be found under our Partners’ App web page.  https://www.socketmobile.com/partners/apps

  • Square
  • Lightspeed
  • Shopify
  • Shopkeep
  • NCR Silver
  • Vend
  • Etc.

  Native Apps work best in Basic Mode. As long as there’s a text field available or where you can use an active cursor, then you should be able to scan a barcode. If your scanner is connected using Basic (HID) mode, you lose access to your keyboard.  If you need to type in your password, you will have to make the scanner available to bring up the keyboard.

  • Notes
  • Spreadsheet
  • Safari
  • Messages
  • Etc.

  *There’s a double click feature to enable/disable the keyboard feature.

• How do I set up my scanner in Application Mode (SPP mode) without using the onscreen barcodes?

   

  Answer:
  First try the instructions in the User Guide using the onscreen barcodes on pages 12 and 16.

  If you are unable to successfully pair, please follow the instructions below to reset your scanner and pair up without using the onscreen barcodes.

  Below are the instructions to reset your scanner and place it in Application Mode (SPP mode). Before you follow the instructions make sure you download the SocketScan 10 application from your Playstore.

  1. Unpair inyour Bluetooth settings.
  2. Perform the Pairing Reset: releases the Bluetooth pairing from the last system the S800/S850 scanner was paired to. This allows new pairing to another system.
  1. Power on your scanner.
  2. Press and hold down the Trigger button while pressing the Power button until you hear a series of 3 tones.
  3. Print page 4 from the same link and scan SPP mode (also available in the User Guide)
  4. Go to Bluetooth settings and select Socket CHS to pair
  5. Open the Socket Scan 10 application
  6. Check mark box #1 and select Socket Scan as the input and method
  7. Check mark box #2 and turn on Bluetooth
  8. Check mark box #3 and select Socket Scan as a keyboard
  9. Check mark box #4 and select Bluetooth as pre-paired scanner
  10. You should see your scanner in the box; select Socket CHS to pair completely.

  The scanner will make a series of beeps to indicate successful pairing.

   

   

• How do I set up my scanner in Basic Mode (HID) on my Android or Windows device?

   

  Answer
  First try the instructions in your User Guide (pages 7-8) to set up your scanner.

  1. If you are still unable to connect successfully, please follow the instructions below to reset your scanner and do a fresh pair.
  2. Select"Forget this device"/Remove/Unpair the scanner from your Bluetooth settings
  3. Perform a Factory Reset: Reverts S800/S850 scanner back to factory default state.
  1. Power on your scanner
  2. Hold down the Trigger button and tap the Power button once while you continue holding the Trigger for 15 seconds. The scanner will beep once (indicating to release the trigger).
  3. Then, your scanner will beep 5 times and power off
  4. The next time you turn on the scanner, it will take longer than normal to power on.

  After the scanner finishes powering on, it will have factory default settings.

  4. Turn your scanner on, and go to your Bluetooth settings to pair your scanner.

  Once you have paired, then you should be able to test a basic UPC barcode in Notes/Memo to make sure you are able to scan.

   

   

• How do I change my 800 Series battery?

  
  Answer:
  
  The unit needs to be sent in to Socket Mobile for service. Please submit an online ticket and request for Return Merchandise Authorization(RMA).
  
  

  Please, allow 10-15 business days upon receipt of scanner & payment.

  It will cost $29.00 plus shipping to replace an 800 Series scanner battery.  Your 800 Series will be returned to you with a new scanner case.

  
   

• Can I pair and connect my Socket Mobile scanner to multiple host devices at the same time?

  
  

  Answer:

  For iOS and Android devices: No, you can only pair and connect to one host device at a time.

  For Windows devices: Yes, you can pair to multiple PCs at the same time. However, the scanner will only connect to one PC at a time. The scanner can pair to 7 PC’s depending on the available configured COM ports. (Note: SPP mode is required.)

  Alternatively, you can pair up to 4 Socket Mobile scanners to one host device. This may depend on how many Bluetooth devices your host device allows.

  Pair versus Connected:

  “Pair” is adding the scanner to your host device. “Connected” is being able to use the scanner with the paired device.

  How do I pair my Socket Mobile scanner to multiple devices?

  Answer:

  First, you must create a custom barcode for each computer/device you want to connect to a scanner.

  To create a custom barcode, you must  create  an FNI barcode:

  1. Use a barcode generator https://barcode.tec-it.com/en/Code128
  2. Choose Code 128 as the format
  3. Use data #FNIaabbccddeeff# (replace aabbccddeeff with the computer/device’s Bluetooth Address)
     

      

     
     
     

  With Socket Scan 10, scan the FNI barcode to connect and FNA barcode to disconnect. (All scanners remain paired.)
  
           

   

  For more assistance: contact support@socketmobile.com