Q: How do I replace my SocketScan 700 Series batteries?

What you will need: A Phillips screw driver (2) AA rechargeable batteries with NiMH Instructions: Loosen screw with a screw driver. Remove battery door. Remove and replace batteries. Warning: Installing the batteries incorrectly may damage the scanner. Attach battery door and tighten screw. Battery life may vary with vibrate settings and work environment. Replace within 2 years. Important: Only charge NiMH rechargeable batteries. Charging alkaline or other battery types will damage the scanner. Recommended: Use the same 2000 mAh batteries (brand name not necessary). Note that using lower capacity may not meet its advertised specifications.

Question 1

My scanner is not holding a charge.

Accepted Answer

Possible Cause:

Solution:

Your batteries need to be reset.

Remove the battery cover from the back of the barcode reader, extract the batteries and replace with 2 x AA Rechargeable NiMH batteries. Replace the battery door and charge until the battery indicator light turns green (up to 6hrs).

Batteries

See Also:

Batteries

See Also:

Possible Cause:

Solution:

Your batteries need replacing.

Remove the battery cover from the back of the barcode reader, extract the batteries and replace with 2 x AA Rechargeable NiMH batteries. Replace the battery door and charge until the battery indicator light turns green (up to 6hrs).

Batteries

See Also:

Question 2

My reader turns off randomly on its own.

Accepted Answer

Possible Cause:

Solution:

Your batteries need to be reset.

Remove the batteries from your reader, leave them out for 10 minutes, re-insert and recharge the scanner overnight.

Batteries

Possible Cause:

Solution:

The reader is being charged incorrectly.

Important! - Charging your reader using an incorrect source (such as a computer USB port) will not provide enough current to charge reader. This may result in the reader registering as having more charge than it does and shutting down.

We recommend charging your reader using a suitable AC Power Adapter Opens Worldwide site .

AC Power Adapter

Possible Cause:

Solution:

Your reader has not been used in 2 hours. By default, the reader powers off and disconnects after 2 hours of no activity.

Turn off your host device's Bluetooth then scan the "reader is always on" barcode below to configure your reader (barcode readers only).

Scanner is always on barcode

Question 3

How do I replace my SocketScan 700 Series batteries?

Accepted Answer

What you will need:

A Phillips screw driver
(2) AA rechargeable batteries with NiMH

Instructions:

Loosen screw with a screw driver.
Remove battery door.
Remove and replace batteries.
Warning: Installing the batteries incorrectly may damage the scanner.
Attach battery door and tighten screw.

Battery life may vary with vibrate settings and work environment. Replace within 2 years.

Important: Only charge NiMH rechargeable batteries. Charging alkaline or other battery types will damage the scanner.

Recommended: Use the same 2000 mAh batteries (brand name not necessary). Note that using lower capacity may not meet its advertised specifications.

Question 4

How do I change my 800 Series battery?

Accepted Answer

It is only possible to replace batteries on the newer versions of the S800 series.

s8xx battery door

Replacement S800 batteries are available to purchase from the Socket Mobile store for your region: WW, EU, UK.

If you have an older version of the S800 and need assistance, please contact Customer support for your region: WW, EU, UK.

Question 5

How do I replace my DuraScan battery?

Accepted Answer

It is not possible to replace a battery in an older version of either the DuraScan D600 or D700 series reader.

If your DuraScan D600 or D700 series is the later v21 version, please follow the instructions below.

Remove Battery Door
Use screw driver to loosen screw and remove battery door.
Remove Battery
Use a flat head screw driver and place in the top right corner to gently push the battery out. Then, pull the connector to remove.
Insert New Battery
Plug the connector on the new battery.
Secure Battery Door
Ensure the battery door is properly placed, then screw the battery door back on.

Question 6

My Charging Dock/Charging Stand does not charge my scanner.

Accepted Answer

Possible Cause:

Solution:

There is no power in the outlet.

Plug the power adapter into a different power outlet.

Possible Cause:

Solution:

The Charging Cable is not plugged securely into the Charging Stand or Charging Dock.

AC plug is loose

Ensure the Charging Cable is plugged in securely.

AC plug is properly secured

Possible Cause:

Solution:

The charging pins are not making contact with the Charging Stand/Charging Dock.

Scanner is loose on the charging pins

Check the scanner’s charging pins are contacting the pins on the dock/stand.

Scanner properly on charging pins

Possible Cause:

Solution:

The screw on the battery door is loose.

Battery door is loose

Make sure to tighten the screw on the battery door.

Battery door is properly closed

Question 7

How do I charge my SocketScan S320 or S370?

Accepted Answer

Plug the charging cable into the charging port on the back side of the reader.

Question 8

Is the SocketScan S320 or S370 battery-powered, or does it need to be plugged in?

Accepted Answer

The SocketScan S320 and S370 have built-in rechargeable batteries, which allow for greater portability. The readers can be used on battery power or while plugged in with the charging cable.

Question 9

Can I pair my SocketScan S320 to my tablet, smartphone, or PC in Bluetooth settings?

Accepted Answer

No, the SocketScan S320 does not pair in your device's Bluetooth settings, and requires a compatible application to connect to. Please confirm compatibility with your app provider prior to purchase.

If you have a supported application, launch the app and then power on the S320. The reader should connect automatically.

Question 10

Can I pair the SocketScan S320 to my tablet, smartphone, or PC in Basic Keyboard Mode (HID)?

Accepted Answer

No, there is no Basic Keyboard Mode support for the SocketScan S320 and it must be used with a supported application. Please check with your app provider for compatibility before purchasing.

If you have a supported application, launch the app and then power on the S320. The reader should connect automatically.

Question 11

My reader is getting hot.

Accepted Answer

If your Socket Mobile reader gets too hot while charging, unplug it right away.

Charging can make your reader a little warm, but if it feels hot to the touch, you should immediately disconnect it from its power source, then, contact our support team via the Hardware Support form Opens Worldwide Website (AU, EMEA, UK).

Question 12

How do I replace my DW930 battery?

Accepted Answer

Remove battery compartment screws and swap out the battery. New batteries Opens Worldwide Website (AU, EMEA, UK) can be purchased from Socket Mobile.

Question 13

My iPhone isn’t charging in my Xtreme case.

Accepted Answer

Check the following:

Power adaptor is connected to power
Charging contacts are free from dirt/dust
Charging cable is securely attached to the XtremeCase

If the issue persists, please contact our support team.

xs930-charge

Question 14

How do I replace my XtremeScan battery?

Accepted Answer

Remove the four screws holding the scanning module in place and slide the scanner out of its mounting. Remove the battery compartment screws from the scanner and swap out the battery. New batteries Opens Worldwide Website (AU, EMEA, UK) can be purchased from Socket Mobile.