SocketScan 300 Series

FAQ

• How do I pair my SocketScan S370 to my host device?

  To pair in the default reader mode, the S370 requires an application that contains the Socket Mobile CaptureSDK. Launch your supported application, and the S370 will connect automatically. If you are unsure if your application is supported, please contact your application provider.

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• How do I charge my S370?

  Plug the charging cable into the charging port on the back side of the reader.

  

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• Is the S370 battery powered, or does it need power permanently plugged in?

  The S370 has a built-in rechargeable battery which allows for greater portability. It can be used on both battery power or while plugged into the charging cable.

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• Can I pair the SocketScan S370 to my host device in Basic Keyboard Mode (HID)?

  Yes. The S370 can be paired in Basic Keyboard Mode/Keyboard Emulation Profile (HID). You will need a configuration card to switch modes. Please contact support@socketmobile.com to request one.

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• What barcodes does the SocketScan S370 scan?

  The supported barcode symbologies are listed below.

  Supported Barcodes Enabled by Default

  1D Codabar Code 39 Code 128 EAN-8 / EAN-13 GS1 Databar Interleaved 2 of 5 UPC-A / UPC-E

  2D Aztec Data Matrix Han Xin MaxiCode Micro QR Code MicroPDF417 PDF417 QR Code

  
  Supported Barcodes Not Enabled by Default

  1D

  • Code 11
  • Industrial 2 of 5
  • Matrix 2 of 5
  • MSI Plessey

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• What NFC/RFID tags does the SocketScan S370 read?

  The S370 reads the following NFC and RFID tags:

  • ISO15693: Vicinity Card
  • ISO/IEC 14443 A and B: Mifare, Sony FeliCA
  • Compliant with EPC GEN 2 HF and ISO 18000-3 mode 3
  • ISO 18000-3 mode 3: EPC GEN 2 HF
  • NFC: ISO/IEC 18092
  • Proprietary: Several
  • Peer-to-Peer (P2P) Card Emulation

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• How do I reset my SocketScan S370?

  1. Use the power button to power the device ON.
  2. Remove the battery door.
  3. Press and hold the menu button until you hear “Menu”.
  4. Press the menu button again then let go. You should see the ring light move to the second quadrant.
  5. Then press and hold the power button until you hear “Factory Reset”.

  Your S370 has now been reset to the default settings.

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• What warranty comes with my SocketScan S370?

  One year. There is an optional 2-year extension  (AU, EMEA, UK) taking the warranty to 3 years in total.

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• How do I read NFC tags and QR Codes with the S370?

  Once connected to your application, place an NFC tag on top of the S370 or present a barcode above the barcode scanner lens, and the S370 will automatically read the data.

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• My host device cannot find the SocketScan S370.

  Toggle your Bluetooth off/on. If that doesn't work, force close your application and try again.

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• What do the reader's beeps and tones mean?

  Visit our sounds and indications page  (AU, EMEA, UK) to hear the various reader tones and their meanings.

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• My reader is getting hot.

  If your Socket Mobile reader gets too hot while charging, unplug it right away.

  Charging can make your reader a little warm, but if it feels hot to the touch, you should immediately disconnect it from its power source, then, contact our support team via the Hardware Support form  (AU, EMEA, UK).

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• What do the reader's lights and scan beams look like?

  Visit our lights and scan beams page  to see how they appear.

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