SocketCam Family

FAQ

• Where and how do I get the C820?

  The C820 is included free of charge within any iOS application that includes the Socket Mobile CaptureSDK and has the scanning feature activated by the application developer. The Socket Mobile Stock Count  and SM Keyboard  apps both have the C820 built-in. Using SM Keyboard will enable you to scan into applications such as Safari, Chrome, Excel, Notes and many other unsupported applications, using the C820.

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• How much does the C820/C860 cost?

  The C820 is free. The C860 will be available via an upgrade for a nominal monthly fee of $5.99.

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• How do I upgrade from the C820 to the C860?

  Details of how to upgrade from the C820 to the C860 will be published later in 2023.

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• Can I scan into any software/app using the C820?

  C820 can scan into any application that includes the Socket Mobile CaptureSDK  (AU, EMEA, UK) app and has the camera scanning feature activated by the application developer. Both Socket Mobile Stock Count  and SM Keyboard   have the C820 built-in. Using SM Keyboard enables you to scan into applications such as Safari, Chrome, Excel, Notes and many other unsupported applications, using the C820.

  Learn more about using the C820 with your application  (AU, EMEA, UK).
  

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  Please contact our Customer Support Team if you need further assistance.

• Which barcode symbologies does the C820 read?

  Please visit the SocketCam page  (AU, EMEA, UK) for an updated list of 1D and 2D barcode symbologies.

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• How do I scan a barcode with the C820?

  Compatible apps will have a ‘Scan’ icon on the screen which, when pressed, will ready the camera for barcode reading.

  

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• Can I read more than one barcode at a time?

  The C820 cannot be used to scan multiple barcodes simultaneously. The C860 will be able to read multiple barcodes simultaneously.

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• Can I connect and use a Socket Mobile Bluetooth barcode reader and the C820 camera scanner at the same time?

  In theory, yes. The application developer may need to configure the application to accept two different data capture methods, so please check with your application provider if this is possible.

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  Please contact our Customer Support Team if you need further assistance.